We aim to deliver your items within four to seven working days subject to availability, from time of dispatch and not from the time your order is placed. Items will only be dispatched once payment has been approved.
Bespoke orders- i.e personal engravings, baby name rings and name rings may take up to 3-4 weeks (but usually much sooner).
Items will be dispatched using the Royal Mail Special Delivery services for deliveries within the UK, Europe and USA.
Delivery charges are as follows:
UK: Special Delivery £6.00 (signed for next day)
WORLDWIDE: Airsure £14 (Four to seven day delivery)
Jewellery comes beautifully packaged in Becca Jewellery boxes.
For online purchases you are entitled to a full refund for an item within seven days following the date on your receipt. Alternatively a credit note can be issued.
Online SALE purchases are not entitled to a refund or exchange so please contact us if you have any questions before making a purchase.
Please note we cannot refund postage and packaging charges, or any tax and duties payable outside of the EU.
When returning an item you must first contact us via email at firstname.lastname@example.org You will need to provide us with your order number and reason for return.
You must then return the item to us within seven days in the condition it was sold therefore undamaged, unworn and in its original packaging.
We will contact you once the item has been received. Then either a refund or a credit note will be issued.
Please inform us of any breakages within forty eight hours of receiving the order.
RETURNING AN ITEM:
You will receive email with the address of our Studio in which to return items.